Professional Support for dotCMS Hybrid CMS

Your Direct Connection to dotCMS Expert Engineers

Gain the advantage of our vast experience in managing, supporting, and growing dotCMS in companies just like yours.

dotCMS Professional Support

Designed to provide ongoing hands-on guidance and assistance, dotCMS Professional Support offers you the knowledge and experience to address any challenge that might arise. We understand the urgency in quickly identifying and providing a solution to your problems. Our goal is to ensure that your dotCMS experience is a successful one. We offer various levels of support to fit your needs:

Community Basic Performance Cloud *
Electronic Support Forum / Listserv included included included
Response Time 8h 4h 4h
Priority Med High High
Points of Contact 2 4 4
Cluster Support Yes Yes Yes
Supported Stack Standard Standard* Standard
Code Resolutions LTS LTS & Hotfixes LTS
24/7 Critical Care Yes Yes
Off-Hours Maintenance Yes Yes
SaaS Yes
  • Response time is measured in business days/hours 8am-5pm ET, save for 24/7 Critical Care Support.
  • Critical Care Support provides 24/7 support coverage for production system outages. Critical Care Support does not cover non-production environments, custom code, plugins, bugs or implementation issues that do not themselves cause a production outage.
  • Custom stack support is only available for performance support customers for an additional cost.